Shipping policy

Shipping Policy

This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from DGR Group (“we”, “us”, “our”).

1. Order Processing

  • Orders are generally processed within [1–3 business days] after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a confirmation email once your order has been dispatched.

2. Shipping Destinations

We currently ship to:

  • United Kingdom

  • European Union 

  • United States

If your country is not listed at checkout, please contact us at info@dgrgroup.co.uk before placing an order.

3. Shipping Methods & Delivery Times

Delivery times are estimates and may vary depending on location and courier performance.

Region Shipping Method Estimated Delivery
UK Standard / Express 1–3 business days
EU International Standard 3–7 business days
International International Tracked 5–14 business days

High-value or large items may require signature on delivery.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on destination, weight, and order value.

  • Any promotional free-shipping offers will be clearly stated at checkout.

5. Customs, Duties & Taxes

  • International orders may be subject to customs duties, VAT, or import taxes imposed by the destination country.

  • These charges are the responsibility of the customer and are not included in our shipping fees.

We recommend checking with your local customs office for further information.

6. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.

7. Delays & Issues

While we do our best to meet estimated delivery times, delays may occur due to:

  • Courier disruptions

  • Customs inspections

  • Severe weather or force majeure events

We are not responsible for delays outside our control but will always assist where possible.

8. Incorrect Address / Failed Delivery

Please ensure your shipping address is accurate at checkout.

  • Orders returned due to incorrect or incomplete addresses may incur a reshipping fee.

  • We are not responsible for orders delivered to an address provided incorrectly by the customer.

9. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery (or expected delivery date)

  • Provide photos of any damage and your order number

Email: info@dgrgroup.co.uk

We will assess the issue and arrange a replacement or refund where appropriate.

10. Contact Us

For any shipping-related questions, please contact:

DGR Group
Email: info@dgrgroup.co.uk